BRITISH ASSOCIATION OF REMOVERS

Gosdens are proud to be members of the British Association of Removers and display the BAR emblem with pride.

Originally formed in 1900 as the Furniture Warehouseman & Removers Association Ltd (FWRA), the present day British Association of Removers attends equally to the interests of BAR members and those of member's clients.

Looking through the BAR website will show that BAR membership is not just a matter of paying subs and displaying the badge. To become a member of the BAR removers must meet strict requirements and adhere to stringent rules. Checks are regularly made to ensure that members are providing a superior service.

The Code of Practice

Work Carried Out

Trading Standards Institute

Standards

Compliance Mandatory

Copy Available on Request

Cancellation or Alteration

All work carried out by Gosdens, is carried out in accordance with the BAR Code of Practice, which covers All UK based removal companies within the BAR

The Code is approved by the Trading Standards Institute under its Consumer Code Approval Scheme

The Code sets out the standards that all BAR members must meet in respect of customer service, fair trading, advertising and complaint handling

Compliance with the Code is mandatory upon all members of BAR. Its purpose is to maintain and, where necessary, raise standards of practice to ensure that our customers receive the most efficient and trouble-free move possible

We will be pleased to provide a copy of the full Code upon request or you may download it from the BAR website or from this website by clicking on the link below

We particularly draw your attention to Section 6 relating to Cancellation or Significant Alteration by the Member and the provisions for refunding pre-payments and deposits

BAR Advanced Payment Guarantee

All BAR members are members of the BAR Advanced Payment Guarantee scheme.

It is usual practice in the removals industry for a mover to request full customer payment prior to a move taking place.

The BAR Advanced Payment Guarantee scheme protects this pre-payment. In the event that your selected BAR Member company were to fail financially prior to fulfilling your removal contract, that advanced payment will be protected by this scheme.

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Alternative Dispute Resolution Scheme

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by:

Furniture & Home Improvement Ombudsman
Premier House
First Floor
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD
Telephone: 0333 241 3209

Gosdens Removals and Storage
Email: gosdens@gosdensremovals.co.uk